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Date Posted: 9/25/2018

Job Snapshot

Job Description

JOB TITLE: Computer Operator (Third Shift) / Programmer


REPORTS TO: Computer Operations Supervisor


OVERVIEW OF ROLE: Support the end users on third shift, programming due to the lack of IT operations duties and monitor the hardware to ensure peak efficacies.



  • Operate the computer console and responds to system operator messages as required to run required reports.Perform required daily or weekly backups of files and transactions and performs recovery of system files as required.
  • Assure that all scheduled reports and tasks have been completed as required and distribute reports generated from the system as required.
  • Perform any preventative maintenance procedures assigned by the lead computer operator.
  • Provide internal customer service to personnel from other departments and service center locations.
  • Demonstrate personal reliability by consistently meeting attendance / punctuality commitments.
  • Support teamwork by cooperating with others and willingly putting forth effort to achieve Company goals.Establish and maintain good working relationship with other team members.
  • Other duties as assigned by Vice President of IT or Operations Supervisor.
  • Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience.Support would include adherence to training programs, guidelines and processes associated with these systems.
  • Act as first line of support for handling problems with all computer related hardware (i.e. pc's, printers, etc.). Perform trouble shooting and place service calls to vendors.
  • Perform PC maintenance on PC's (Run malware, virus sweeps, defrags and install Microsoft updates.).
  • Interpret and define project needs as communicated from the project sponsor.
  • Provide analysis of existing systems and programs to recommend and develop new systems or modifications to existing systems.
  • Identify complex problems and review related information to develop and evaluate options and implement solutions.

Job Requirements


  • IT background preferred, however we are willing to train.
  • Must be able to install computer hardware and software as required.
  • Must be proficient with personal computers and possess a working knowledge of Microsoft Word and Excel.
  • Must be a team player working with all departments and service centers.
  • Ability to work required third shift hours.
  • Good communications skills.



This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other different tasks be performed as circumstances change.