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Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

JOB TITLE:  Dedicated Account Driver - Class A

REPORTS TO:  Operations Supervisor / Service Center Manager / Regional Manager

OVERVIEW OF ROLE:  The Dedicated Account Driver is responsible for the safe and efficient delivery and pick up of customer freight/inventory, rental equipment, the delivery and pick ups associated with the in house brokerage service. Develop and maintain good customer relations for the continued growth of the business. Maintain a safe driving record as required by management.      



  • Complete distribution and customer focus tasks to ensure the efficient operation of the facility as assigned by management.
  • Develop and maintain effective relationships between the Company and the customer.
  • When required, unload and load trailer, either with or without assistance of dockworkers, with or without mechanical freight handling equipment.  Properly perform task to assure safety and to prevent damage to cargo.
  • Ensure all shipment paperwork (pro numbers, manifest, bills of lading, shipping orders, freight bills, etc.) required to move with shipments are properly completed and that appropriate paperwork accompanies each shipment when delivered.
  • Reinforce marketing messages through daily conversations with customers. Work to understand and support targeted growth plans.
  • Promote Ward's identity in the marketplace within the guidelines of Ward's uniform policy.
  • Provide customers with claim-free handling of their freight while performing pickup and delivery service.
  • Provide a positive representation of the company by demonstrating safe, responsible driving practices.  Operate company vehicle in a safe manner by applying knowledge and skills in maneuvering vehicle at varying speeds in difficult situations such as heavy traffic, inclement weather, or in tight loading dock areas.  Perform pre-trip, en-route and post-trip inspections on equipment.  Ensure equipment defects are reported immediately.  Keep tractor interior clean and orderly. 
  • Ensure safe transport of hazardous material in compliance with federal regulations.  Check for proper preparation of shipping papers and ensure papers and markings on freight agree.   Ensure the vehicle is properly loaded and placarded.
  • Promptly report all accidents involving driver or company equipment and any delays due to customers, breakdowns, weather or traffic conditions, or other emergencies, or any irregularities relating to pickup or delivery of freight.
  • Submit all paperwork and documents required by Federal D. O. T. and Ward Trucking in a timely manner.
  • Participate in random DOT drug testing program.
  • Maintain security of freight and equipment.
  • Promptly reports to the driver manager any delays due to breakdowns, weather, or traffic conditions, or any other emergency or irregularity relating to pickup or delivery of cargo.

Job Requirements


  • Must posses a valid Commercial Drivers License with no pattern of moving violations/accidents in either a personal or commercial vehicle.  Applicants with an "E" restriction (automatic transmission only), or "K" restriction (intrastate only) on their CDL will not be considered for hire until those restrictions have been removed from their license.
  • Must posses or be able to obtain a current DOT physical card.
  • Must meet DOT and company requirements related to drug and alcohol testing.
  • Must pass a company road test.
  • Must be CDL certified with HazMat and Tank endorsements.
  • Two years of applicable tractor-trailer driving experience preferred.
  • Must meet requirements of being 21 years of age or older.
  • Must have knowledge of DOT regulations governing safe driving, hours of service, inspection and maintenance, and transportation of hazardous materials.
  • Must be able to read and write and have the mental capacity to manually complete required paperwork and reports.
  • Must have a desire to serve customers and support the Ward team at the service center.
  • Must meet the Company's minimum qualified drivers requirements, as defined by the Safety Department.
  • Must be able to work the required hours.
  • Must wear steel-toed shoes/boots.
  • Must have a pleasing personality and cooperative attitude.



  • Must be able to accurately read gauges and dials.
  • Must be able to enter and exit the vehicle's cab using footholds and handholds.
  • May be exposed to heat, cold, dust, irritants, etc.
  • Must be able to successfully pass a post offer physical agility test, specifically designed for the tasks associated with the position. The physical demands for this position are "Heavy", as defined by the Dictionary of Occupational Titles:  Exerting 50 to 100 lb of force occasionally, and/or 25 to 50 lb of force frequently, and/or 10 to 20 lb of force constantly to move objects, physical demand requirements are in excess of those for medium work.
  • Specific physical demands include, but are not limited to:              

                    - Carrying:  Occasional, up to 75 lbs., up to 40 feet

                    - Pushing: Occasional,  up to 600 lbs., up to 100 feet

                    - Pulling: Occasional, up to 600 lbs., up to 100 feet

                    - Lifting - Floor to Knee, Knee to Waist, Waist to Shoulder: Occasional, up to 100 lbs.

                   - Stooping, Twisting, Balancing, Bending, Climbing, Crouching, Kneeling,        

                   - Reaching (below shoulder), Standing: Occasional

                   - Reaching (shoulder or above), Sitting: Frequent


This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.


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