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LEAD BILLER/TRAINER in Altoona, PA at Ward

Date Posted: 7/10/2018

Job Snapshot

Job Description

JOB TITLE:  Central Billing - Lead Biller/Trainer                                                  
REPORTS TO:  Central Billing Supervisor
OVERVIEW OF ROLE:  Provide Obsessive Customer Service through a role involving accurate data entry of information from customer's bill of lading into Ward's freight bill system.
•         Accurately enter data from the customer's bill of lading / shipping order into Ward's
          freight bill system.
•         Efficiently train new billing clerks according to WARD standards.
•         Refresh current billers on proper billing techniques.
•         Work with employees at service centers via the telephone to gain clarity on bills that
          may be unclear.
•         Work to provide customer satisfaction by learning and understanding customer's
          unique requirements in the billing process.
•         Respond to customer and employee questions via the telephone/email
          demonstrating Ward's standard for telephone/email etiquette.
•         Completes assignments on a timely basis.
•         Shows high level of teamwork within the Billing Department.
•         Maintain billing at 45 bills per hour and less than 1.0% error ratio.
•         Perform other administrative duties as assigned by the Billing Supervisor, Rates and
          AuditsManager and/or Director of Pricing.
•         Fully support all technologies and processes, introduced by Ward, that are intended
          to improve efficiencies and/or the customer experience.  Support would include
          adherence to training programs, guidelines and processes associated with these
•         Process customer requests for pickups, proof of delivery, bill of lading in a timely
          manner as needed.

Job Requirements

•         Must be able to work afternoon/evening hours.
•         Must have excellent data entry skills.
•         Must be proficient in business math and analytical skills.
•         Must have good verbal and written communication skills in order to effectively
          communicate with both internal and external customers.
•         Must have basic ability to use office equipment such as computer, calculator,
          photocopier, fax, etc.
•         Must have strong organizational skills.
•         Previous background knowledge of transportation industry preferred.
•         Must be able to work hours as needed.
This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.


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