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Date Posted: 8/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Harmar, PA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

JOB TITLE:  Pallet Dock Worker / Clerical Support Associate

REPORTS TO:  Dock Supervisor
OVERVIEW OF ROLE: To ensure the customer is always serviced first by providing efficient and safe, claim-free handling of freight and receives the type of attention that makes them want to do business with Ward. To grow our business through customer retention while balancing costs by performing clerical duties efficiently.  To support operations and sales in accordance with service center's Desired State.  To exemplify Ward's Pallet Expertise when loading, unloading, sorting and handling freight by hand and/or using material handling equipment such as carts, etc.  Properly load/unload freight and correctly complete all required paperwork.
Pallet Dock Worker Responsibilities:
•         Load andunload freight under the direction of the lead dock worker or dock
•         Strip trailers and move freight using appropriate freight handling equipment to
          appropriate trailers to be loaded according to specifications on manifests or other
•         Correctly complete all required paperwork (stripping manifest, stacking report, road
          manifest, delivery loading report).
•         Properly perform tasks to assure safety and to prevent damage to cargo.  Secure
          load to prevent shifting, falling and damage to the freight using stack bars, stretch
          wrap, stack rings and rope, dunnage and cardboard.
•         Count and inspect all shipments and make appropriate notations on manifests for
          any exception (overage, shortage, damage).
•         Promptly report any O S & D problems or improper loading using the damage load
          report.  Apply appropriate O S & D labels to freight when loading.  (OS&D - Overage,
          shortages, and damages)
•         Perform work in a safe, efficient manner.
•         Meet established productivity goals.
•         Learn about Hazardous Materials and handle them in a safe, correct manner in
          accordance with training received.
•         Provide constant feedback to Operations Manager or supervisor on specific freight
           handling characteristics in support of Ward's CBS system.
•         Actively participate in driver/dock meetings providing managers with feedback on
          customers and work processes.  Work to understand and support targeted growth
          plans.  Read internal newsletters such as the Inside Lane and Driving Force to stay
          abreast of what's happening within the company.
•         Fully support all technologies and processes, introduced by Ward, that are intended
          to improve efficiencies and/or the customer experience.  Support would include
          adherence to training programs, guidelines and processes associated with these
Clerical Support Responsibilities:
•         Answer telephones in accordance with Ward standards using applicable marketing
•         Direct calls on O S & D issues from customers and / or P & D drivers to the service
          center's O S & D Specialist or assigned back up person using guidelines provided
          by Customer Service Manager.
•         Support service center driver / sales huddle plans as well as local business
          development plan.
•         Process customer requests for pickups, proof of delivery, bill of lading in a timely
•         Provide internal customer service to personnel from other service center locations.
•         Create daily P & D driver delivery manifests with speed and accuracy so as not to
          delay drivers from beginning their run on time.
•         Schedule delivery appointments for freight on a daily basis, properly note
          appointment time/date on delivery receipts and accurately and promptly enter delivery
          appointment information into computer.
•         Accurately perform clerical support duties as required including typing
          correspondence, maintaining files, photocopying, faxing, etc.
•         Enter delivered status on interline bills daily to show that freight was given to an
          interline carrier.
•         Prepare stripping manifest and update bills for selected customers and / or partners.
•         Proficiently assist dispatcher when necessary with computerized dispatch process.
•         In a timely manner, accurately create stripping manifests for dock use to route freight
          to appropriate service center.  Understand importance of using correct customer
          account number when creating stripping manifest, accuracy reflected on audit score.
          Understand and correctly use projected delivery date coding and customer bucket
          segmentation codes.
•         Promptly arrive drivers, tractors and strips trailers in the computer so that equipment
          is ready to be re-entered for use.
•         Check in P & D drivers promptly and with accuracy disseminating paperwork
•         Count, verify and place cash in safe place when checking in drivers.  Attach COD
          checks to corresponding delivery receipt to be sent in to Altoona.  Verify checks, list
          separately on cash report and put in safe place.  Accurately prepare cash settlement
          sheets and bank deposit slips. 
•         Enter all deliveries into the computer, along with delivery exceptions, customer
          signature, time in and out, and amount of money collected.
•         Fax bills to Central Billing Department on a timely basis and be available to answer
          questions that central billers may have about bills.
•         Accurately create billing for locals, specialty bills, and those that cannot be faxed for
           various reasons so that they are done early enough for dock workers to handle.
•         Copy bills of lading for Revenue Accounting as needed and send them in daily so
           that customers can be billed promptly with the documentation they require.
•         Prepare linehaul manifests to dispatch linehaul drivers.  All linehaul driver envelopes
           are to include:  trailer number, Pro number of one shipment on the trailer, road
           driver's name, tractor number, seal number, weight, driving (route) instructions and
           any hazardous placards that may be required (if applicable).  All linehaul driver
           envelopes should contain a copy of the stacking report, road manifest (if available)
           and any packing slips that accompany shipments on the trailer.
•         Demonstrate personal reliability by consistently meeting attendance / punctuality
•         Cooperates with others and willingly puts forth effort to achieve Company goals.
          Establishes and maintains good working relationships with other team members.
•         Supports Claim Prevention processes and special projects accordingly.

Job Requirements

•         Must be customer focused with good people skills.
•         Must have excellent communication skills and basic knowledge of telephone
•         Must have previous clerical experience in a business atmosphere.
•         Proficient data entry skills with attention to detail.
•         Previous experience in the motor carrier industry is desirable.
•         Must be able to read and write English, complete company and governmental forms,
          and understand written company policies and governmental regulations.
•         Must be able to understand and complete forms necessary to the movement of
          freight in the industry; for example, road manifests, freight bills, hazardous material
          labels, etc.
•         Must have a working knowledge of or the ability to acquire knowledge of the
          procedures necessary to perform all aspects of freight handling in a safe and
          efficient manner, including properly planning and loading trailers. 
•         Must wear steel-toed shoes/boots.
•         Must be able to work the required hours.
•         Must participate in random drug testing of all non-DOT employees.
•         Must be able to successfully pass a post offer physical agility test, specifically
          designed for the tasks associated with the position. The physical demands for this
          position are "Heavy", as defined by the Dictionary of Occupational Titles:  Exerting 50
          to 100 lb of force occasionally, and/or 25 to 50 lb of force frequently, and/or 10 to 20 lb
          of force constantly to move objects, physical demand requirements are in excess of
          those for medium work.
•         Specific physical demands include, but are not limited to:
           - Carrying:  Occasional, up to 75 lbs., up to 40 feet
           - Pushing: Occasional, up to 600 lbs., up to 100 feet
           - Pulling: Occasional, up to 600 lbs., up to 100 feet
           - Lifting - Floor to Knee, Knee to Waist, Waist to Shoulder: Occasional, up to 75 lbs.
           - Stooping, Twisting, Balancing, Bending, Climbing, Crouching, Kneeling, Standing:
           - Sitting: Frequent
This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.


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